Field Engineer providing advanced technical support in Industrial Automation for compressor controls. Ensuring solution implementation and driving customer satisfaction while based in Houston, with travel required.
About the role
- Field Service Engineer delivering support and installation for industrial automation systems in Portugal's oil and gas industry. Focused on customer satisfaction and technical problem-solving in automation projects.
Responsibilities
- Ability to deliver remote and face to face support & services effectively.
- Ability to implement small to large automation projects autonomous or integrated in a project team.
- Proactively manage and respond to customer questions, issues, and input accurately and within Service Level Agreement timing.
- Comply with all GSM processes for documentation, quality and communication.
- Maintain proactive and timely communications, providing frequent and informative customer updates.
- Initiate engineering change requests, providing detailed descriptions of product faults, customer special requests, and product enhancements.
- Install and perform repairs to hardware, software, and peripheral equipment, following design or installation specifications.
- Respond to the high volume of customer inquiries in an efficient and accurate manner, meeting or exceeding the published SLA (Service Level Agreement) for Response and Resolution.
Requirements
- 3-5yrs of experience in Automation Systems (DCS, ESD, F&G, PLC, SCADA, etc) engineering, operations, or services support functions within the Industrial automation industry.
- Ideally master's degree in Engineering or related technical education background in electronics/ electromechanics / industrial automation
- Good in English written/verbal
- Good in Portuguese written/verbal
- Driving license
- Availability to travel in the country and abroad
- WE VALUE
- Experience with Honeywell process control systems
- Availability to be on call to support customers
- Troubleshooting experience
- Cyber Security knowledge
- Experience in configuring and maintaining managed networking equipment, firewalls. Working experience with TCP/IP networks (network/device configuration, firewall administration).
- Experience in configuring and maintaining Microsoft Windows Servers, domain controller, active directory services etc.
- Systems and network hardening and audit compliance experience
- Microsoft Patch management solutions (WSUS, MSSC) experience
- Installation, maintenance, technical support of Operating systems experience; Virtual machines
- Previous industry experience
- Previous customer service experience
- Solid background in technology/installation/configuration/troubleshooting of IT systems (software and hardware)
- Knowledge about creation of design documents (Network, Active Directory, IP plan, System settings specification)
- Knowledge about networking/switches/routers and PCs
- Virtualization and Nutanix
Benefits
- We value diversity at our company.
- We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
- We will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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