Field Service Engineer providing customer support for analyzer and measurement systems in the Pulp & Paper manufacturing process. Requires strong technical skills and extensive field experience with travel expectations up to 75%.
About the role
- Field Service Engineer supporting innovative solutions in thick film electronics for MacDermid Alpha. Collaborating with customers and internal teams to solve technical challenges and drive growth.
Responsibilities
- Develops new applications by in-depth understanding of product properties, market demand, and technology trend
- Thick film paste modification to meet customized performance or process needs
- Support sales and marketing team to create differentiation on product values to maintain or gain new business
- Provide proactive technical service to the assigned customer, application, and product segment
- Solve customer complaint by providing in time solution on application process optimization, product performance, and quality improvement
- Support new product development by providing accurate VOC & CTQ collection and timely lab testing of prototypes
Requirements
- Bachelor’s degree or higher in Material Science, Chemistry, Electronics
- > 10 years of working experience in thick film electronics
- Product design or modification experience will be a plus
- Good English communication skills
- Strong team building, interpersonal and communication skills for customer intimacy
- Willingness to have frequent business trips in China
Benefits
- Competitive base salary
- Legal and benefit annual leave
- Paid sick leave
- Commercial insurance
- Holiday benefits
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Salary
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