Senior Account Executive driving growth and retention in mid-market restaurant tech solutions at NCR Voyix. Leading a team in strategic account management and expansion initiatives to enhance customer value.
Responsibilities
Own and grow a book of business with full revenue and retention accountability
Build, lead, and develop a team of AEs and CSMs focused on strategic account growth
Serve as the customer’s primary point of contact — deeply understanding their goals, pain points, and tech stack
Drive account planning and expansion strategy for high-value customers
Create repeatable playbooks for upselling, renewals, and customer success
Translate customer insights into action across product, support, and marketing
Collaborate cross-functionally to ensure every customer touchpoint delivers value
Roll up your sleeves and lead by example, this is a player-coach role
Take full ownership of outcomes and hold yourself and your team to a high standard
Requirements
8+ years in sales, account management, or customer success; 2+ years leading teams
Deep knowledge of the restaurant or hospitality tech space
Proven track record of growing revenue within existing accounts and influencing across teams
Strong executive presence and communication skills
Operates with urgency, clarity, and adaptability in dynamic environments
Leads with curiosity, coach with empathy, and execute with precision
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