Learning & Development intern contributing to team growth and training initiatives at Ekimetrics. Managing training logistics, analytics, and learning content for a better employee experience.
About the role
- Professional Development Associate at NBT Bank rotating through key functions performing essential duties in banking. Training in various departments while ensuring customer satisfaction and transaction accuracy.
Responsibilities
- Performs assigned duties, responsibilities, and studies throughout the bank as required through the training sequence.
- Become familiar with the operations and procedures in each of the departments training is provided and temporary work assignments are assigned.
- Incumbents must rotate sequentially throughout the company on a specified training sequence.
- 90% Exposure perform essential functions of the Branch.
- Teller Training, Teller: Ensures accurate and timely processing of routine and non-routine teller transactions.
- Learns the branch products as to participate in the branch’s sales activities.
- Exposure Perform essential functions of Call Center: Addresses resolves a wide range of customer inquiries.
- Facilitates outbound sales service calls.
- Exposure perform fundamental functions of Credit Administration: LDCC, Commercial Workout Special Assets, Credit Support Appraisal Leasing.
- Spreading financial statements, reviewing loan and post-closing documents, preparation of asset quality reports, flood and appraisal support.
- Exposure perform fundamental functions of Consumer Lending: Dealer Finance, Retail Collections, General Underwriting.
- Support dealers, contact past due customers, data entry, support branches with respect to service and financing requests.
- 5% Completed required training and education in the Principles of Banking and Leadership.
- 5% Other Duties as assigned.
Requirements
- Associate's degree in related field preferred in Business Administration, Operations or additional related degree
- Established work experience in business or a customer service environment preferred (Internships, full or temporary employment)
- Strong desire and willingness to learn the banking business by rotating through the key functions performing the required work
- Strong communication, writing, and interpersonal skills.
- Problem solving decision making skills.
- Proficient in Microsoft Office products.
- Ability to learn technical aspects of position.
- Must have positive attitude and willingness to work in a team environment.
- Travel less than 50% Driver's License required Reliable transportation required.
Benefits
- Generous Paid Time Off : At least 22 days annually, prorated in the year of hire.
- Parental Leave : Six weeks of paid leave at 100% of your salary.
- Comprehensive Medical Coverage : Includes employer contributions to HSA for High Deductible Health Plan participants.
- Dental and Vision Coverage : Ensuring your overall health and well-being.
- Flexible Spending Accounts : For healthcare and dependent care expenses.
- Employer-Paid Disability Coverage : Both short-term and long-term, with an option to purchase additional long-term coverage.
- Life Insurance : Employer-paid basic life insurance, with an option to purchase supplemental coverage.
- Voluntary Benefits : Including hospital, accident, and critical illness coverage.
- Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan to help secure your future.
- Adoption Assistance : Supporting your growing family.
- Tuition Reimbursement : Invest in your education and career growth.
- Employee Assistance Program (EAP) : Access to support and resources.
- Pet Insurance : For all your furry friends.
- Financial and Banking Services : Various banking services benefits and financial planning assistance.
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