Manager overseeing provider relationships and account management for Carelon Behavioral Health. Ensuring staff performance and issue resolution in provider relations team.
About the role
- Key Account Manager developing and managing strategic client relationships in IT services. Driving growth and customer satisfaction through collaboration with various teams.
Responsibilities
- Build and maintain strategic customer relationships at decision-maker level (C-level, IT management, procurement, etc.)
- Own the strategic development and management of designated key accounts with a focus on sustainable growth and customer satisfaction
- Identify and realize cross‑sell and up‑sell opportunities within our product portfolio
- Work closely with product management, development, consulting and support to ensure optimal customer service
- Identify concrete strategic development opportunities and feed them as potential roadmap items and inputs for product management
- Develop and implement account strategies, forecasts and reports to steer customer development
- Independently manage the entire sales process – from needs analysis through proposal preparation and contract negotiation to successful project completion
Requirements
- Several years of experience in Key Account Management, ideally in an IT or software environment
- Strong communication and negotiation skills at the executive level
- Commercial acumen and solid business/financial understanding
- Strategic and analytical thinking for targeted market and customer analysis
- High customer orientation combined with an entrepreneurial mindset
- Ability to communicate complex topics clearly, persuasively and with a solution focus
Benefits
- An exciting environment with renowned clients and innovative technologies
- Significant scope to shape your role and the opportunity to make a real impact
- Flat hierarchies and short decision-making processes
- A committed, interdisciplinary team with strong technical expertise
- Flexible working arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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