Hybrid Account Manager – K-Beauty Brands

at Spotlight Media

• Job title: Account Manager – K-Beauty Brands
• Job type: Full Time
• Experience level: Junior
• Salary: $65,000 - $108,500 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, New York City, United States

About the role

• Account Manager for K-Beauty brands facilitating communication on TikTok Shop. Overseeing operational tasks and ensuring high-quality execution across teams for a growing agency.

Responsibilities

• Serve as the Korean-language point of contact for K-beauty brand partners; lead client communications in Korean (email, calls, messaging) and translate key updates and materials between Korean and English.
• Run the account operating rhythm: prep agendas, take notes, track action items, and send crisp recaps for WBRs/MBRs/QBRs—adapting schedules to accommodate KST business hours.
• Build and maintain 30-60-90 day plans for each client; update owners, timelines, and success metrics weekly.
• Draft client updates and deck slides; translate performance data into clear narratives and concrete next steps in both Korean and English as needed.
• Manage tickets and issues, chase dependencies, and keep all stakeholders aligned and on timeline across time zones.
• Own day-to-day Seller Center hygiene: PDP checks (titles, attributes, images), catalog updates, and compliance follow-ups- including Korean-language product content review.
• Monitor and report account-health metrics (e.g., Late Dispatch Rate, Valid Tracking Rate, cancellations/refunds) and flag risks early.
• Launch and coordinate promotions (bundles, coupons, seasonal events) with Content and Media teams, aligning with K-beauty promotional calendars and cultural moments.
• Support troubleshooting for approvals or policy issues by organizing evidence, timelines, and escalation documentation.
• Write airtight briefs for Content and Creative teams; track revisions against SLAs and quality bars- ensuring K-beauty brand guidelines and cultural nuances are accurately communicated.
• Coordinate with Ops and Logistics on fulfillment readiness and customer experience status, including cross-border logistics considerations.
• Maintain source-of-truth documentation: trackers, promo calendars, etc.
• Perform QA checks before delivery (accuracy, links, pricing, promo eligibility, compliance).
• Contribute to and improve playbooks and SOPs; capture lessons learned in retros to help the team move faster over time.

Requirements

• Fluency in Korean (written and spoken) – required.
• Flexibility to work Korean business hours (KST) when needed.
• 1–4+ years in e-commerce, marketplaces, digital marketing, consulting, or client-facing operations (agency experience a plus).
• Strong project management skills: task tracking, timelines, stakeholder coordination.
• Proficiency in Google Sheets/Excel; comfort working with dashboards and basic analysis (filters, pivots, lookups).
• Excellent written and verbal communication in both Korean and English with a strong service mindset.
• Familiarity with TikTok as a consumer platform and eagerness to master TikTok Shop (we’ll train you on our playbooks).
• Strong bonus: experience with TikTok Shop, Seller Center, marketplace operations, or K-beauty/Korean brand management.

Benefits

• High autonomy and real ownership from day one-no micromanagement.
• Direct exposure to top-tier K-beauty brands and the fastest-growing corner of e-commerce.
• A growth-first culture that rewards builders, not seat-warmers.
• Mentorship from Senior AMs and leadership with a clear, merit-based growth path.
• Competitive compensation, performance upside, and flexible/hybrid work (location dependent).