Community Care Case Manager responsible for enhancing patient care and collaborating with healthcare providers. Engaging with members to address comprehensive health needs and optimize wellness.
About the role
- Service Department Manager leading service division at Boone Brothers Roofing. Overseeing daily operations, technician management, and ensuring customer satisfaction and profitability within service operations.
Responsibilities
- Manage daily operations of the service department to ensure efficiency, quality, and safety.
- Oversee scheduling, dispatching, and coordination of service jobs and technicians.
- Lead, coach, and support service technicians to drive performance and professional growth.
- Ensure compliance with safety standards, company policies, and industry best practices.
- Serve as a primary point of contact for customers regarding service needs, estimates, and project updates.
- Maintain proactive and professional communication to ensure customer satisfaction.
- Address service issues and resolve concerns in a timely and effective manner.
- Work closely with suppliers, vendors, and internal teams to maintain efficient job flow.
- Track service department performance, budgets, and profitability.
- Review service reports, scopes of work, and job documentation for accuracy.
- Identify opportunities for process improvements and implement best practices to enhance efficiency and margins.
Requirements
- Experience in roofing, estimating, construction, or a related service-based industry.
- Proven leadership and team-management skills.
- Strong communication and customer-service abilities.
- Ability to read and interpret roofing reports, scopes, and service documentation.
- Familiarity with scheduling software, CRM systems, and standard office tools.
- Highly organized with strong problem-solving and decision-making skills.
Benefits
- Company vehicle or vehicle allowance
- Medical, Dental, and Vision insurance
- 401(k) plan with company contribution
- Paid Holidays and Paid Time Off (PTO)
- Career development and advancement opportunities
- Supportive, team-oriented work environment.
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