About the role

  • Fahrgastinformationsmanager ensuring high-quality real-time passenger information for National Express. Overseeing operations and managing communication systems for public transport in Köln.

Responsibilities

  • Ensure consistently high-quality and accurate real-time passenger information for our customers in the information systems
  • Monitor control center systems and enter operational incidents
  • Detect disruptions on National Express lines and proactively provide operationally relevant passenger information
  • Take corrective measures in case of incorrect or missing real-time data
  • Serve as a communication interface to, among others, the regional public transport control center (SPNV control center), DB InfraGO, the local transport authorities (Aufgabenträger) in regional rail, and National Express customer service agents
  • Manage timetable data for rail replacement and emergency services

Requirements

  • Completed vocational training or qualification in the transport sector
  • Experience and an affinity for public transport (ÖPNV) / regional passenger rail (SPNV)
  • Ideally, knowledge of computer-based operations control systems and operations planning/timetabling software
  • Willingness to work 24/7 shift patterns
  • Good knowledge of operational procedures in railway operations
  • Strong customer orientation
  • Good German and English skills (written and spoken) and good communication abilities
  • Confident use of common PC programs, especially MS Office
  • Reliability, a strong sense of responsibility, organizational skills, and the ability to work in a team
  • Structured working style
  • Ability to remain calm and focused in stressful situations

Benefits

  • Permanent employment contract in a system-relevant and future-proof industry
  • Modern workplace at Cologne Central Station
  • Good career opportunities
  • Personal/individual working environment
  • Job ticket (employee travel pass)
  • Corporate benefits

Job title

Passenger Information Manager

Job type

Experience level

Junior

Salary

Not specified

Degree requirement

Professional Certificate

Location requirements

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