Fahrgastinformationsmanager ensuring high-quality real-time passenger information for National Express. Overseeing operations and managing communication systems for public transport in Köln.
Responsibilities
Ensure consistently high-quality and accurate real-time passenger information for our customers in the information systems
Monitor control center systems and enter operational incidents
Detect disruptions on National Express lines and proactively provide operationally relevant passenger information
Take corrective measures in case of incorrect or missing real-time data
Serve as a communication interface to, among others, the regional public transport control center (SPNV control center), DB InfraGO, the local transport authorities (Aufgabenträger) in regional rail, and National Express customer service agents
Manage timetable data for rail replacement and emergency services
Requirements
Completed vocational training or qualification in the transport sector
Experience and an affinity for public transport (ÖPNV) / regional passenger rail (SPNV)
Ideally, knowledge of computer-based operations control systems and operations planning/timetabling software
Willingness to work 24/7 shift patterns
Good knowledge of operational procedures in railway operations
Strong customer orientation
Good German and English skills (written and spoken) and good communication abilities
Confident use of common PC programs, especially MS Office
Reliability, a strong sense of responsibility, organizational skills, and the ability to work in a team
Structured working style
Ability to remain calm and focused in stressful situations
Benefits
Permanent employment contract in a system-relevant and future-proof industry
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