Customer Success Manager at an EdTech SaaS company managing customer renewals and support. Collaborating with leadership to drive engagement and retention in New York.
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Hybrid Customer Engagement Consultant, Sales, Business Cards & Payments
Posted 3 months ago
About the role
- Customer Engagement Consultant responsible for executing outbound campaigns and supporting business clients. Working in a fast-paced environment to build and maintain strong customer relationships.
Responsibilities
- Identify opportunities and provide direct support to customers
- Execute outbound contact campaigns through a variety of channels
- Develop subject matter expertise on the Business Cards & Payments product suite
- Utilize various forms of communication including email, phone and direct mail
- Develop, manage and maintain relationships with field teams across Business Cards & Payments
- Work independently and seek out feedback and data to reflect on and improve performance
- Be compliant with all Capital One protocols and client activities
- Maintain and update the CRM system
Requirements
- Bachelor's degree or military experience
- 1+ years of sales or client management experience
- A strong interest in sales and desire to continue learning and growing in a sales based environment
- Drive, focus, independent thinking, and the ability to work autonomously
- Influential communication skills (both written and verbal)
- A consultative mindset and the ability to adapt to an ever changing environment.
- Real-time effective utilization of judgment and problem solving skills.
Benefits
- Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
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