Customer Success Manager advocating for employer partners at a venture - backed startup revolutionizing education and career pathways. Driving strategic growth through collaboration and enthusiastic partner engagements.
About the role
- Customer Engagement Consultant responsible for executing outbound campaigns and supporting business clients. Working in a fast-paced environment to build and maintain strong customer relationships.
Responsibilities
- Identify opportunities and provide direct support to customers
- Execute outbound contact campaigns through a variety of channels
- Develop subject matter expertise on the Business Cards & Payments product suite
- Utilize various forms of communication including email, phone and direct mail
- Develop, manage and maintain relationships with field teams across Business Cards & Payments
- Work independently and seek out feedback and data to reflect on and improve performance
- Be compliant with all Capital One protocols and client activities
- Maintain and update the CRM system
Requirements
- Bachelor's degree or military experience
- 1+ years of sales or client management experience
- A strong interest in sales and desire to continue learning and growing in a sales based environment
- Drive, focus, independent thinking, and the ability to work autonomously
- Influential communication skills (both written and verbal)
- A consultative mindset and the ability to adapt to an ever changing environment.
- Real-time effective utilization of judgment and problem solving skills.
Benefits
- Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Junior Client Success Manager at Root focusing on enterprise client engagement and product adoption. Collaborating with various teams to ensure client satisfaction and success while nurturing long - term relationships.
Customer Success Manager at Black Duck Software, Inc. supporting enterprise software adoption and renewal targets using a digital - first engagement strategy.
Customer Success Manager driving strategic engagement and measurable ROI for Smart Containers at ORBCOMM. Collaborating cross - functionally to optimize operations for maritime leaders.
Customer Success Specialist engaging with customers to help maximize their revenue and product adoption. Working with hotel clients on their business growth while providing superior customer care.
Client Success Intern shadowing the Client Success team at Dreamscape Learn. Gain experience in EdTech and VR technology in a hybrid role based in Culver City, California.
Internship role in Customer Success at Smithfield Foods, focusing on real - life experiences and impactful projects. Involvement in learning plans and presentations to executive leadership.
Bilingual Customer Success Manager leading customer relations at Salesforce. Needed for orchestration of Signature deliverables and client relationships in a technical environment.
Customer Success Manager at Salesforce managing customer success and engagement strategies. Fostering relationships with business executives to enhance customer experience on the Salesforce platform.
Customer Success Manager driving customer success and value for Salesforce's Marketing Cloud. Expertise in SaaS and strong communication skills to guide customer projects.