Secretary Specialist at Florida Department of Children and Families performing routine clerical tasks and supporting case management functions. Handling inquiries, correspondence, and record maintenance.
Responsibilities
Perform routine clerical and administrative functions such as drafting correspondence and scheduling appointments
Maintain paper and electronic files
Provide information to callers and handle inquiries
Update case management systems and handle incoming and outgoing mail
Accept verbal hearing requests for various programs
Requirements
Clerical knowledge of administrative and clerical procedures and systems
Active listening and effective verbal communication skills
Experience using telecommunications systems
Time management skills for managing one's own time
Ability to understand and organize information
Proficiency in the English language
Customer service principles and processes understanding
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