Customer Service Specialist in CommBank’s Funding & Settlements team managing business loan processes. Collaborating with stakeholders and providing exceptional customer service to internal and external clients.
About the role
- Support Specialist L2 providing IT support for Healthcare sector at Muxon. Involves technical support for lab information systems with collaboration across teams in a hybrid model.
Responsibilities
- Technical support and configuration of a Laboratory Information System (LIS)
- Handling L2 support cases escalated from L1
- Configuration of modules, devices, and user and system parameters
- Monitoring and maintenance of system interfaces (HL7, LDT, and proprietary integrations)
- Support for system rollouts and delivery of end-user training
- Close collaboration with development, IT, and laboratory teams
- Contributing to the continuous improvement of support processes
Requirements
- 3+ years of experience in IT support or application management
- Strong knowledge of Linux systems and services
- Experience with laboratory or hospital information systems (LIS/HIS)
- Familiarity with interface technologies such as HL7 and LDT is a plus
- Strong service orientation and excellent communication skills
- Structured, independent working style with strong problem-solving abilities
- Fluent German (C1/C2) and very good English skills
- Willingness to travel of approximately 10%
Benefits
- Permanent full-time position in a stable and growing company
- 30 days of vacation per year
- Hybrid working model with 2 remote days per week
- Long-term career prospects within a global company
- Additional benefits such as a company pension scheme, fitness offerings, mental health support, and employee discounts via platforms
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