Director of Customer Support Operations at Housing Connector leading strategy and performance of support function. Overseeing customer and partner support while ensuring high - quality service delivery.
About the role
- Customer Service Assistant managing logistics and client inquiries at Mundial Logistics. Collaborating on delivery processes and ensuring customer satisfaction with effective solutions.
Responsibilities
- Prepare and send follow-ups to clients; extract daily reports from ESL and WMS to monitor deliveries (orders);
- Maintain direct contact with clients to handle incidents, and coordinate with the customer service team for clarifications;
- Work with the tracking team on claims, damages and shortages; manage orders and inventory control at bases/headquarters (batch, SKU expiration dates); generate reports via the WMS and create user accesses on the Webclient site based on descriptions provided by the client;
- Ensure delivery status updates are provided to the tracking team; monitor re-deliveries and returns; follow up with tracking on delivery pending issues due to fiscal matters (payment of DAE and other taxes);
- Support the inbound process together with supplier management; classify materials on Mundial’s Web Client site; validate and clean distribution matrices; request and follow up on quotations;
- Participate in internal and external meetings as required;
- Work with management on customer service and relationship management, monitoring customer satisfaction through monthly and annual surveys; act proactively by presenting effective solutions to the client and involving the company’s interface areas for follow-up;
- Clarify client questions about logistics and fiscal operations (triangular process); build client loyalty to Mundial through excellent service and periodic visits alongside management; plan and support operational departments such as billing, tax and finance by assisting with client negotiations and clarifications; and identify opportunities for new business.
Requirements
- Intermediate Excel
- Knowledge of administrative routines
- Higher education (undergraduate) completed or in progress
Benefits
- Transportation allowance (commuter voucher)
- Shuttle transport (subject to availability)
- On-site meal
- Meal allowance (R$65.00)
- iFood Benefits
- Amil health plan
- HapVida dental plan
- Childcare assistance (benefit exclusive to female employees who are mothers)
- Group life insurance
- Wellhub (Gympass)
- Massage therapy
- Psychological counseling
- Remote work 1 day per week (after probationary period)
- Home office allowance (R$100.00 per month)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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