Customer Support Enablement Analyst transforming operational insights into world - class customer experiences at Trimble. Working on process improvements and collaborating with senior leadership.
About the role
- Customer Service Assistant managing logistics and client inquiries at Mundial Logistics. Collaborating on delivery processes and ensuring customer satisfaction with effective solutions.
Responsibilities
- Prepare and send follow-ups to clients; extract daily reports from ESL and WMS to monitor deliveries (orders);
- Maintain direct contact with clients to handle incidents, and coordinate with the customer service team for clarifications;
- Work with the tracking team on claims, damages and shortages; manage orders and inventory control at bases/headquarters (batch, SKU expiration dates); generate reports via the WMS and create user accesses on the Webclient site based on descriptions provided by the client;
- Ensure delivery status updates are provided to the tracking team; monitor re-deliveries and returns; follow up with tracking on delivery pending issues due to fiscal matters (payment of DAE and other taxes);
- Support the inbound process together with supplier management; classify materials on Mundial’s Web Client site; validate and clean distribution matrices; request and follow up on quotations;
- Participate in internal and external meetings as required;
- Work with management on customer service and relationship management, monitoring customer satisfaction through monthly and annual surveys; act proactively by presenting effective solutions to the client and involving the company’s interface areas for follow-up;
- Clarify client questions about logistics and fiscal operations (triangular process); build client loyalty to Mundial through excellent service and periodic visits alongside management; plan and support operational departments such as billing, tax and finance by assisting with client negotiations and clarifications; and identify opportunities for new business.
Requirements
- Intermediate Excel
- Knowledge of administrative routines
- Higher education (undergraduate) completed or in progress
Benefits
- Transportation allowance (commuter voucher)
- Shuttle transport (subject to availability)
- On-site meal
- Meal allowance (R$65.00)
- iFood Benefits
- Amil health plan
- HapVida dental plan
- Childcare assistance (benefit exclusive to female employees who are mothers)
- Group life insurance
- Wellhub (Gympass)
- Massage therapy
- Psychological counseling
- Remote work 1 day per week (after probationary period)
- Home office allowance (R$100.00 per month)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Senior Customer Care Executive managing inbound and outbound calls in Hong Kong. Responsible for resolving complaints and coaching call center staff.
Senior Customer Service Executive providing customer service across various platforms for HKT. Engage with customers through telephone, emails, and live chat maintaining professionalism.
Customer Service Representative managing operations and promoting sales at Border States. Resolving inquiries, maintaining reports, and assisting in marketing and sales functions.
Senior Customer Service Coordinator at Coates in Dandenong, responsible for managing customer service and leading a team. Focused on ensuring client satisfaction and effective branch operations.
Team Lead overseeing customer care support for Cotality's property intelligence services. Responsible for coaching and training team members while handling escalations in customer support.
Customer Service Representative at Centah managing inbound and outbound calls in a fast - paced environment. Ensuring excellent customer service and maintaining communication standards in a hybrid work setting.
Customer Service Administrator managing order processing and customer relationships at Seneca Foods in Janesville, WI. Resolving customer inquiries and maintaining shipping schedules with a focus on detail.
Customer Service Representative assisting patients with check - in at Ascension St. John Hospital. Build trust by addressing concerns and collecting information in a fast - paced environment.
Global Lead directing DCX activation strategy and compliance for Ipsen's omnichannel experiences. Collaborating with teams to enhance patient impact and optimize digital marketing initiatives.