Hybrid People Services Coordinator

at Multiverse

• Job title: People Services Coordinator
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, London, United Kingdom

About the role

• People Services Coordinator executing employee lifecycle and core HR processes at Multiverse. Collaborating with teams and improving HRIS and People Services functions.

Responsibilities

• Employee lifecycle: support and execute core People processes across the full employee lifecycle, including onboarding, offboarding, and cyclical processes like Performance and Pay Reviews. Ensure the timely, accurate, and empathetic resolution of all employee enquiries whilst driving a culture of self-service where appropriate.
• People ticketing system: take full ownership of People tickets ensuring adherence to service level agreements (SLAs). Support the analysis of trends in ticket data to identify recurring issues and contribute to a continuous improvement backlog for the People Services team.
• HRIS (HiBob) management: uphold rigorous data quality and integrity standards to ensure all People data within HiBob is accurate and the system remains the source of truth for People data at all times. This includes supporting the accurate and timely flow of all employee data that impacts payroll and benefits.
• Benefit administration: manage the administration of all employee benefits across Multiverse, working with external suppliers where appropriate.
• Background checks: take ownership of the background checking process for Multiverse, ensuring the requirements for areas of compliance are clearly documented and comply with relevant UK regulations e.g. Safer Recruiting and Ofsted guidance.
• Employee relations: support the People Performance Manager with tier one employee relations with a particular focus on family leave e.g. maternity, paternity, shared parental and adoption leave.
• Partnership & collaboration: partner with teams across the business, such as the People Performance, Talent and People Business Partner team, to support the execution of efficient, scalable People projects and workflows.
• Continuous improvement: work with the wider People Services team to make continuous improvements aligned with business needs and based on People Services data.

Requirements

• 2-3 years of experience in a People / HR role, ideally with a track record of supporting high-growth organisations.
• Hands-on experience with a major Tier-1 HRIS (HiBob is strongly preferred), including data entry and use of core modules.
• Hands-on experience using an HR ticketing system is advantageous.
• Exceptional attention to detail
• Excellent communication and stakeholder management skills, with a proven ability to collaborate effectively with partners across a diverse organisation.
• Experience working in a regulated education environment and successfully adhering to strict compliance measures is advantageous.
• Experience handling payroll and benefits-related employee data, ensuring a seamless and accurate flow of information.
• Proven ability to manage multiple priorities in a fast-paced, scaling environment.
• A healthy curiosity for emerging technologies, including AI-powered HR tools.

Benefits

• Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year
• Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support
• Hybrid work offering - we collaborate in the office 3 days per week
• Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year
• Team fun - weekly socials, company wide events and office snacks!