People Services Coordinator executing employee lifecycle and core HR processes at Multiverse. Collaborating with teams and improving HRIS and People Services functions.
Responsibilities
Employee lifecycle: support and execute core People processes across the full employee lifecycle, including onboarding, offboarding, and cyclical processes like Performance and Pay Reviews. Ensure the timely, accurate, and empathetic resolution of all employee enquiries whilst driving a culture of self-service where appropriate.
People ticketing system: take full ownership of People tickets ensuring adherence to service level agreements (SLAs). Support the analysis of trends in ticket data to identify recurring issues and contribute to a continuous improvement backlog for the People Services team.
HRIS (HiBob) management: uphold rigorous data quality and integrity standards to ensure all People data within HiBob is accurate and the system remains the source of truth for People data at all times. This includes supporting the accurate and timely flow of all employee data that impacts payroll and benefits.
Benefit administration: manage the administration of all employee benefits across Multiverse, working with external suppliers where appropriate.
Background checks: take ownership of the background checking process for Multiverse, ensuring the requirements for areas of compliance are clearly documented and comply with relevant UK regulations e.g. Safer Recruiting and Ofsted guidance.
Employee relations: support the People Performance Manager with tier one employee relations with a particular focus on family leave e.g. maternity, paternity, shared parental and adoption leave.
Partnership & collaboration: partner with teams across the business, such as the People Performance, Talent and People Business Partner team, to support the execution of efficient, scalable People projects and workflows.
Continuous improvement: work with the wider People Services team to make continuous improvements aligned with business needs and based on People Services data.
Requirements
2-3 years of experience in a People / HR role, ideally with a track record of supporting high-growth organisations.
Hands-on experience with a major Tier-1 HRIS (HiBob is strongly preferred), including data entry and use of core modules.
Hands-on experience using an HR ticketing system is advantageous.
Exceptional attention to detail
Excellent communication and stakeholder management skills, with a proven ability to collaborate effectively with partners across a diverse organisation.
Experience working in a regulated education environment and successfully adhering to strict compliance measures is advantageous.
Experience handling payroll and benefits-related employee data, ensuring a seamless and accurate flow of information.
Proven ability to manage multiple priorities in a fast-paced, scaling environment.
A healthy curiosity for emerging technologies, including AI-powered HR tools.
Benefits
Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year
Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support
Hybrid work offering - we collaborate in the office 3 days per week
Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year
Team fun - weekly socials, company wide events and office snacks!
HR Manager in charge of leading Organizational Development, Training, and Engagement at Tokio Marine. Fostering a sustainable cultural identity while managing people and programs.
People Practices Advisor managing employee and candidate experiences for DPR Construction. Partnering with leaders and providing resources for staff at various job sites and locations.
People & Culture Manager overseeing HR processes and strategies in technology teams for Insider One. Acting as a strategic partner to the CTO and driving engagement in the workforce.
Management Trainee for People & Culture at Insider One, supporting various HR functions and strategies. Engaging in data - related tasks and assisting in organizing People & Culture events.
Data Domain Manager leading the quality of people data at Securitas. Collaborating with HR and IT to ensure compliance and best practices across systems and data governance.
People & Culture Summer Intern at Vidoori supporting HR initiatives across recruitment, onboarding, and employee engagement. Gain practical experience in a fast - paced technology - driven environment.
People Experience Innovation Funnel Manager leading end - to - end innovation pipeline at Unilever. Ensuring structured idea flow from discovery to global scale - up with measurable impact across employee lifecycle.
Field HR Specialist managing complex administrative HR processes and recruiting activities. Contributing to a positive HR presence among operations and staff at Dallas Lovefield International Airport.
Regional People Advisor managing HR compliance, performance management, and employee relations across the Americas. Collaborating with People Leaders to support organizational goals and initiatives.
Human Resources Intern contributing to the People & Culture team at Upstream USA. Gaining hands - on experience in HR functions with emphasis on employee engagement and recruitment.