Technical Product Manager at DaVita harnessing ITSM ServiceNow platform capabilities. Managing strategic integrations and process improvements while ensuring best practices.
About the role
- ServiceNow Technical Consultant delivering high-quality ServiceNow solutions for clients. Leverage technical expertise to analyze requirements and enhance business operations.
Responsibilities
- Conduct in-depth analysis of customer requirements and translate them into actionable ServiceNow technical solutions.
- Design, develop, and implement ServiceNow applications, ensuring they align with business needs.
- Provide technical guidance on ITSM processes and best practices to clients and internal teams.
- Assist in the integration of ServiceNow with other enterprise applications and services.
- Collaborate with developers and functional consultants to ensure a seamless implementation of solutions.
- Perform system administration tasks and manage application performance tuning.
- Stay informed about new ServiceNow features and industry trends to recommend improvements.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related discipline.
- Minimum 4 years of experience as a ServiceNow consultant or technical role.
- Strong experience with ServiceNow ITSM modules, including Incident, Problem, Change, and Service Catalog.
- Solid understanding of JavaScript, HTML, CSS, and other web technologies.
- Proficiency in configuring and customizing ServiceNow workflows and business rules.
- Experience with ServiceNow scripting and implementation of UI changes and Scripted REST APIs.
- Strong analytical and problem-solving skills, with a keen attention to detail.
- Excellent communication and interpersonal skills to liaise effectively with clients and technical teams.
- ServiceNow Certifications in ITSM or related fields.
- Prior experience working in Agile project environments.
- Knowledge of integration technologies such as REST, SOAP, and JDBC.
- Familiarity with ITIL frameworks and processes.
Benefits
- Opportunity to work with a talented and passionate team.
- Competitive salary and benefits package.
- Exciting projects and innovative work environment.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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