ITSM Practice Lead focusing on event management and proactive monitoring practices at iA Financial Group. Lead initiatives for operational reliability and excellence in a collaborative environment.
About the role
- ServiceNow Business Analyst at Müller's Solutions bridging stakeholders and technical teams. Ensuring implemented ServiceNow solutions meet business needs and operational excellence.
Responsibilities
- Collaborate with stakeholders to gather, analyze, and document business requirements related to ServiceNow implementations.
- Conduct process analysis and mapping to identify opportunities for improvement within ServiceNow.
- Translate business requirements into functional specifications for the technical team.
- Facilitate workshops and meetings to interface with users and gather feedback on ServiceNow solutions.
- Assist in the development of test cases and conduct user acceptance testing (UAT) to validate solutions.
- Provide support and training to users to promote understanding of ServiceNow functionalities.
- Monitor and analyze metrics to recommend improvements and enhancements to existing processes.
Requirements
- Bachelor’s degree in Business Administration, Information Technology, or related field.
- Minimum 3 years of experience as a Business Analyst, preferably in IT service management or ServiceNow projects.
- Strong understanding of ServiceNow functionality and its applications within business processes.
- Excellent analytical skills with a focus on identifying and addressing business needs.
- Proficient with process mapping tools and techniques.
- Exceptional communication and interpersonal skills to engage effectively with both technical and non-technical stakeholders.
- Ability to work collaboratively and manage multiple priorities in a fast-paced environment.
- Knowledge of ITIL practices and relevant ServiceNow certifications are a plus.
Benefits
- Opportunity to work with a talented and passionate team.
- Competitive salary and benefits package.
- Exciting projects and innovative work environment.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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