Virtual Branch Services Representative at KEMBA Financial providing sales and service support for Member - based business. Professionally servicing Member activity and ensuring compliance with policies and procedures.
MB
Hybrid Contact Center Associate, Program Review and Instructional Designer
Posted 2 months ago
About the role
- Associate Instructional Designer creating innovative learning solutions at M&T Bank. Engage in various instructional design methodologies and collaboration for effective training content delivery.
Responsibilities
- Utilize proven instructional design methodologies to create learning solutions
- Applies adult learning theory and industry-recognized instructional design models (ADDIE, SAM, etc.) to design, develop, and maintain training content
- Leverage needs analysis and specific objectives to develop synchronous and asynchronous learning solutions
- Design and develop text, graphics, animations, simulations, and assessment instruments for learning solutions
- Manage development timelines and milestones to ensure all requirements are met to achieve project deliverables
- Understand and adhere to the Company’s risk and regulatory standards, policies and controls
- Promote an environment that supports belonging and reflects the M&T Bank brand
- Maintain M&T internal control standards, including timely implementation of internal and external audit points
Requirements
- Bachelor’s degree and a minimum of 2 years' relevant work experience, or in lieu of a degree, a combined minimum of 6 years' education and relevant work experience including a minimum of 1-year instructional design, course development, or curriculum development experience.
- Excellent oral communication and interpersonal skills required
- Critical thinking, analysis, and synthesis skills required
- Skills in planning, organizing, and self-management required
- Ability to work collaboratively and creatively in a deadline driven environment
- Project manage multiple projects at different stages, while meeting deadlines and quality standards
Benefits
- Competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year.
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