Bilingual Customer Service Representative for Auto Claims supporting customers in English and French. Engaging with inquiries and processing claims while ensuring quality service and support.
About the role
- Customer Experience Banker providing exemplary service and support in a branch environment. Identifying and recommending banking products to meet customer financial goals.
Responsibilities
- Providing excellent customer service and effectively resolving customer issues.
- Being proficient in understanding and educating customers on consumer deposit products.
- Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
- Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
- Adhering to all operational, security, risk and regulatory policies and procedures.
- Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
- Other duties as assigned.
Requirements
- High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.
- 1 year or more in customer service in banking, financial services or goal driven retail sales.
- Cash handling skills.
- Comfort with technology such as mobile services and online banking services.
Benefits
- Full Benefits Eligibility
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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