Bilingual Customer Service Representative for Auto Claims supporting customers in English and French. Engaging with inquiries and processing claims while ensuring quality service and support.
About the role
- Customer Service Representative supporting daily store operations while ensuring customer satisfaction and store presentation at H&S Energy fuel stations.
Responsibilities
- Greet all customers with enthusiasm and professionalism, creating a welcoming environment.
- Deliver friendly, efficient, and accurate service at checkout while maintaining a positive attitude.
- Follow the company’s Four Steps of Customer Service with every interaction to achieve outstanding customer satisfaction.
- Communicate current promotions, loyalty programs, and product recommendations.
- Operate the Point of Sale (POS) system accurately for all cash, credit, and debit transactions.
- Ensure correct change is given, receipts are issued, and refunds or exchanges are processed per company policy.
- Stock shelves, coolers, and displays to ensure products are organized, priced correctly, and visually appealing.
- Prepare and maintain all self-serve and ready-to-eat food and beverage stations.
- Maintain cleanliness of the entire facility, including restrooms, fueling area, and trash disposal.
Requirements
- High school diploma or equivalent preferred
- Previous experience in retail, food service, or customer-facing roles preferred
- Basic knowledge of POS systems and cash-handling procedures
- CPR and First Aid training a plus
- Strong communication skills and the ability to work effectively in a team environment
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