Customer Success Director managing the SalesCloser.ai Customer Success Team in Vancouver. Responsible for customer lifecycle, KPI management, team leadership, and cross - functional collaboration.
About the role
- CRM Strategy Lead managing product and service launch campaigns, enhancing client relationships for MRM Brasil. Driving creative strategies and analyzing project outcomes for success.
Responsibilities
- Plan product and service launch campaigns with a customer-centric approach, directing campaign efforts to achieve optimal results.
- Develop acquisition, nurturing, relationship and loyalty journeys.
- Provide creative direction for artwork and copy produced by the creative team.
- Liaise with and present projects to clients, and participate in strategic meetings with the data and business teams.
- Continuously monitor project implementations.
- Regularly track project results and key KPIs, recommending adjustments and course corrections as needed.
Requirements
- Education: Degree in Marketing, Communications or related fields.
- Technical knowledge: Familiarity with CRM channels (owned and paid), building relationship/automation workflows, creating presentations, and strong data interpretation skills.
- Skills: Empathy; ability to communicate ideas clearly; being didactic; delivering strong project and report presentations; being resourceful; working well with the team; agility; strong negotiation skills; and adaptability.
- Language proficiency: English required.
- Experience: Minimum 5 years of proven CRM experience required. Agency experience is a plus.
Benefits
- Meal/Food voucher: fixed amount of R$1,012.00 per month (no payroll deduction)
- Health insurance (100% company-paid)
- Life insurance coverage of up to 12 times monthly salary
- Birthday day off
- Learning and development platform for academic and professional growth, plus external development partnerships
- SESC membership/partnership
- Totalpass
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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