Learning & Development intern contributing to team growth and training initiatives at Ekimetrics. Managing training logistics, analytics, and learning content for a better employee experience.
About the role
- Training Specialist at MRI Software designing and delivering training programs for customers. Collaborating with teams and adapting to new product enhancements in a fast-paced environment.
Responsibilities
- Plan, coordinate, and deliver comprehensive training programs for new customers
- Conduct engaging and effective instructor-led training sessions in a webinar environment
- Quickly learn and master new product enhancements, and clearly communicate updates to customers
- Collaborate proactively with the Professional Services team to identify and resolve implementation issues
- Maintain an engaging phone presence and demonstrate strong verbal and written communication skills
- Manage multiple projects simultaneously while prioritizing tasks effectively
- Maintain accurate and up-to-date training materials and documentation
- Work collaboratively in a team environment while interacting effectively with customers at all levels, from end users to executives
- Handle challenging situations with professionalism and composure, and provide and receive constructive feedback positively
- Provide backup support for the Customer Service Help Desk when not actively conducting training sessions
Requirements
- 1–2 years of experience in training, education, or a related field
- Strong organizational skills with exceptional attention to detail
- Proficiency in Microsoft Office applications, including Excel, Word, and Outlook
- Ability to adapt quickly to new information and technologies
- Positive attitude with a strong commitment to customer success.
Benefits
- office breakfasts
- quarterly lunches
- virtual social events
- Medical Aid Scheme
- competitive Personal Pension plan
- 25 days of annual leave plus public Holidays
- 16 hours of "Flex Time Off"
- Tuition Reimbursement Schemes
- flexibility of working from anywhere in the world for two weeks out of the year
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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