Director of Salesforce & Business Systems managing technology platforms and leading cross - functional projects. Collaborating with teams to ensure systems scale efficiently as the company grows.
About the role
- Business Operations Analyst responsible for linking business operations with technology at Move Concierge. Focus on analyzing systems performance and supporting data-driven decision-making.
Responsibilities
- Manage small to medium-sized operational projects from kickoff to completion, ensuring timelines and deliverables are met.
- Partner with teams across Finance, Sales, Customer Service, IT, and Marketing Technology to solve problems and execute key business initiatives.
- Build and maintain reporting dashboards in systems such as Salesforce, Tableau, Talkdesk, Gong, and SMS Magic.
- Conduct ad-hoc analysis to support data-driven decision making. Alternate verbiage - Collect, analyze, and interpret operational data to identify trends, inefficiencies, and opportunities for improvement.
- Identify process improvements and recommend solutions to increase efficiency and scalability.
- Serve as a “utility player” for the Operations team, tackling projects that don’t fall neatly into other departments.
- Document and maintain standard operating procedures (SOPs) and recommend process automation or technology solutions.
- Conduct root-cause analyses on operational issues and provide actionable data-backed solutions.
- Assist in implementing new tools or systems and support change management efforts
- Support integration projects between platforms using APIs, middleware, or EDI tools.
Requirements
- 2+ years in IT operations, process improvement, project management, or a related role.
- Experience with CRM, ERP, or workflow management systems is preferred.
- Strong problem-solving abilities, a data-driven mindset, and the ability to quickly learn and adapt to new systems and processes.
- Comfortable working with business systems, reporting tools, and dashboards. Experience with Salesforce, Tableau, or similar platforms is a plus.
- Excellent communication skills and proven ability to work effectively with senior leadership, middle management, and cross-departmental teams.
- Highly organized, self-motivated, and capable of managing multiple priorities simultaneously.
- Solution-oriented, with a keen interest in leveraging technology to improve business operations.
- Comfortable bridging the gap between business needs and IT solutions, supporting operational efficiency and system optimization.
- Bachelor’s degree in related field (Preferred).
Benefits
- Competitive salary
- Health, dental, and vision coverage - 70% employer funded
- Paid time off and holidays - up to 21 days in your first year
- 401(k) plan with 100% employer match
- Opportunities for professional development and career growth
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