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ML
Hybrid Change Management Specialist, Marketing Operations
Posted 5 hours ago
About the role
- Change Management Specialist driving operational excellence at Morgan Lewis by analyzing workflows and enabling technology improvements. Collaborating with marketing operations team for effective project delivery.
Responsibilities
- Maintain a living repository of process maps and solution documentation aligned to SOPs.
- Map current-state workflows; identify friction points, decision logic, handoffs, and document requirements; and design improved procedures using appropriate methodologies.
- Design future-state workflows to improve process efficiency and effectiveness.
- Partner with Technology, Knowledge Management and Innovation teams to deploy and integrate tools (e.g., document automation, AI-enabled review, collaboration platforms), under the direction of the Marketing Operations Project Manager.
- Develop training, targeted resources, and 1:1 coaching.
- Monitor usage to surface insights and iterate.
- Embed controls, RACI, SLAs, and quality checkpoints; align SOPs to risk, compliance, and audit-readiness requirements.
- Build and execute change strategies, stakeholder analyses, communications, and reinforcement plans to drive sustained adoption.
- Align change plans to milestones; prepare leaders and end-users with role-based enablement.
- Execute communications to support readiness and sustain adoption, under the direction of the Marketing Operations Project Manager.
- Conduct post-implementation reviews to validate ROI, under the direction of the Marketing Operations Project Manager.
- Triage, escalate, and coordinate resolution of user issues and enhancement requests.
- Build and govern Power BI dashboards for pipeline, campaign performance, client engagement, and operational throughput.
- Define metrics taxonomy and data quality rules; partner with data owners to improve completeness and consistency.
- Use insights to prioritize improvements and inform leadership decision-making.
Requirements
- Minimum of four years of work experience, preferably in professional services, banking, or technology industries.
- Experience in business analysis, process improvement, legal operations, or similar in professional services.
- Familiarity with legal tech platforms and collaboration tools; comfortable with learning new technology.
- Experience with adoption/change management is a plus.
- Strong analytical skills and comfort working with data.
- Knowledge of process improvement methodologies and KPI/benefits tracking.
- Deep experience in creating and maintaining process maps and solution documentation.
- Knowledge of Microsoft Power BI, SharePoint, or other business intelligence and data visualization tools.
- Basic understanding of Generative AI.
- Experience with CRM platforms and configurations.
- Preferred PMP Certification.
- Familiarity with: Salesforce; Miro; Litera Applications – Foundation, Foundation Marketing (Concep), etc.; Power Platform Suite (PowerApps, Automate, and BI); and Jira, Monday, or other PM software packages.
- Hands-on experience with participation in projects that included a Generative AI component(s).
Benefits
- Medical coverage, with a variety of plans
- Health care and dependent care reimbursement accounts
- Domestic partner coverage
- Parental leave
- Vacation and holiday leave
- Life and accident insurance
- Income protection, including sick leave, salary continuation, and long-term disability
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