Operations Specialist driving retail excellence across markets for Acosta Group. Ensuring compliance and productivity while delivering seamless customer experiences.
About the role
- TechOps Platform Manager leading platform engineering for a mission-driven banking platform. Responsible for monitoring and improving platform resilience and performance within Monzo's TechOps team.
Responsibilities
- Leading, coaching, and developing a team of platform specialists, actively supporting their career progression and fostering a culture of technical excellence and systematic thinking
- Setting the direction for our monitoring, alerting, and reporting capabilities, working with your team to give the business increasing visibility into platform health, performance, and usage
- Defining the governance standards and guardrails for how configuration changes are made across the SaaS estate, and enabling your team to implement and uphold them
- Building resilience, scalability, and high availability into core enterprise tools and platforms, developing redundancy and failover mechanisms over time
- Owning the strategy for IT asset systems and their integrations, ensuring accurate and trusted data on hardware and software assets across the business
- Owning the technical approach to legal hold and eDiscovery processes, working closely with Legal teams and guiding your team in the day-to-day operation
- Driving automation to reduce manual toil, improve consistency, and enable confident changes at pace
- Collaborating with the wider TechOps management team to align on ways of working, share best practice, and collectively strengthen how the department operates
- Partnering with Security teams to ensure platform governance aligns with security controls & standards
- Scaling platform standards and capabilities to work across regions and time zones as Monzo grows globally, ensuring your team can support an increasingly distributed organisation
Requirements
- You have proven experience leading a platform engineering, IT operations, or SaaS management team
- You're a strong people leader with a track record of coaching, developing, and retaining technical talent
- You have technical experience with SaaS platform management, configuration, and security
- You have experience building or managing monitoring, observability, and alerting capabilities
- You have a strong understanding of operational resilience, automation, and systems integration
- You have experience working closely with Security, Compliance, or Legal teams on technical controls and processes
- You're comfortable with automation tooling and platforms (e.g. Torq, Airtable, or similar)
Benefits
- £1,000 learning budget each year to use on books, training courses and conferences.
- We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.
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