Air Freight Operations Coordinator supporting Import Air at Toll Group. Focuses on accurate documentation, coordination, and regulatory adherence for efficient service delivery.
Responsibilities
Assist with booking air freight shipments and preparing standard shipping and customs documentation
Accurately enter and maintain shipment data in internal systems
Track shipment progress and provide status updates to internal and external stakeholders
Coordinate routine cargo pick‑up and delivery activities under supervision
Liaise with airlines, freight forwarders and transport providers for day‑to‑day operations
Handle standard customer enquiries, escalating issues as required
Support invoicing, administration and compliance with company and regulatory procedures
Requirements
2+ years’ experience in air freight operations
Basic understanding of customs and aviation regulations desirable
Proficient in Microsoft Office
Strong attention to detail with effective organisational and time‑management skills
Ability to work in a fast‑paced environment and meet operational deadlines
Proactive team player with a customer‑focused mindset and willingness to learn
Available to work Thursday to Monday schedule
Benefits
Ongoing job security
Opportunities to learn, grow and progress
Flexibility for balance and opportunities to learn
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