IT Change & Release Management Operations Analyst providing 24x7 operational support for enterprise Change and Release Management. Focus on governance, ServiceNow integrity, and automation for operational success.
About the role
- Operations Team Leader supporting NHS shift bookings and managing healthcare worker relationships. Leading a cohesive team for clinical operations at Xyla Healthcare Services.
Responsibilities
- Provide daily guidance, coaching, and support to the Resourcing and Booking team, ensuring the team is clear on priorities and working cohesively.
- Help streamline processes to improve the candidate journey for clinical staff, including communication and resourcing workflows.
- Coordinate timesheet processing across clinical operations, ensuring accuracy and timely payments.
- Assisting with the preparation of regular commercial performance reports and trend analysis for senior leadership.
- Help maintain high‑quality communication with the clinical workforce across all channels.
Requirements
- Team management experience with the ability to delegate workload and motivate teams to achieve targets.
- A background in operations or workforce management.
- Bonus (but not required): Healthcare experience
Benefits
- Pensions scheme
- Free mortgage broker service & life assurance
- Wellbeing Benefits.
- Employee Assistance Programme.
- Digital Health & Wellbeing App.
- Mental, Social, Physical & Financial Workshops
- Recognition Benefits.
- Long Service awards, Exceptional performance awards & Increasing holiday allowance
- Discounts. Shopping, lifestyle & cinema discounts
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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