MOCC Coordinator managing care coordination within Indiana’s Medical Operations Coordination Center. Driving day - to - day implementation and collaboration among healthcare providers to enhance health outcomes.
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Onsite Analyst, Hotel Triage Operations
Posted 10 hours ago
About the role
- Analyst for Amex GBT hotel triage operations managing incident categorization and case routing. Collaborating across teams to ensure operational excellence in hotel services and support.
Responsibilities
- Execute incident triage assessment and route cases to appropriate departments based on defined protocols
- Develop expertise in the Amex GBT ecosystem, products, and platforms to assess and categorize incidents efficiently
- Identify patterns in recurring issues and escalate with recommended process improvements
- Serve as a knowledgeable resource for hotel-related inquiries; contribute to continuous improvement initiatives based on operational insights
- Collaborate effectively with technical, operations, and support teams
- Communicate professionally and confidently with internal teams regarding case routing and status
Requirements
- Proven experience (3+ years) in incident triage, case management, or similar analytical/operational roles
- Demonstrated expertise with Amex GBT hotel ecosystem and systems; hotel POS/GDS platform expertise and business travel knowledge preferred
- Strategic thinker with strong analytical and independent problem-solving skills
- Excellent written and verbal communication skills with ability to collaborate across teams
- Detail-oriented with ability to manage multiple priorities autonomously in a fast-paced environment
- Adaptable and comfortable with ambiguity in a newly-formed team environment, quick learner with will-to-win attitude and collaborative mindset
Benefits
- Learning and development opportunity
- Mentoring program
- Flexible home working option
- Competitive benefits
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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