Senior Account Manager at Iron Mountain executing consultative sales strategies for BPO services. Managing hybrid client relationships to drive business growth and ensure compliance standards.
About the role
- Account Manager managing high-value client relationships for UEAT restaurant solutions. Focus on customer satisfaction and retention through consultative sales approach in a hybrid work environment.
Responsibilities
- Ensure proactive, ongoing management of high-value UEAT client relationships, including regular business reviews and development of a portfolio management plan aligned with strategic objectives
- Optimize the customer experience at every stage of the lifecycle, ensuring full and effective use of UEAT solutions
- Implement personalized retention strategies to prevent churn and preserve portfolio value
- Support clients in increasing order volume and average order value through concrete recommendations
- Act as the primary point of contact and strategic advisor for assigned clients, coordinating interactions with internal teams as needed
- Provide ongoing training to clients to ensure they fully leverage the features of the UEAT platform
- Handle complaints and compensation requests with rigor and efficiency, ensuring prompt and professional follow-up
- Provide recommendations to the product team on key features or initiatives to develop in order to meet client needs
- Use a consultative sales approach to recommend complementary UEAT services or solutions based on business needs
- Complete required documentation quickly and accurately to ensure a smooth, professional experience.
Requirements
- Bachelor’s degree in Business Administration, Commerce, Marketing or a related field (or equivalent experience)
- 3–5 years of experience in strategic sales, account management, or business development with proven results, including at least 1–2 years in client relationship management
- Proficiency with Microsoft tools (Windows, Excel, PowerPoint, etc.)
- Knowledge of consultative selling processes, pipeline tracking and reporting
- Demonstrated experience developing relationships with strategic clients
- Bilingual in French and English (written and spoken)
- Excellent communication and collaboration skills with both internal teams and clients
- Strong business acumen and analytical ability to evaluate performance and guide strategy.
Benefits
- Comprehensive total compensation program, including bonuses, flexible benefits from day one and either a Health Care Account (HCA) or Personal Spending Account (PSA), your choice
- RRSP with employer contribution and a defined contribution pension plan
- Learning and development programs and resources, including unlimited free access to Coursera and a training support program
- Holistic approach to wellbeing, with an Employee Assistance Program (EAP) for you and your family, 24/7 access to virtual medical care, wellness events and a supportive workplace culture
- Inclusive work environment that values Diversity, Equity and Inclusion (DEI) through Employee Inclusion Groups (EIGs), mentoring, DEI-related training and workshops, informational events, and numerous internal resources such as a DEI website and newsletter
- Office closures during the holidays and company-wide paid personal time off (including religious, personal and volunteer days)
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