Sales Center Manager responsible for managing operations and personnel at Dal-Tile, a Mohawk Industries subsidiary. Achieving business objectives and developing customer relationships.
Responsibilities
Achieves revenue, budget and other business objectives for each fiscal year.
Develops business relationships with key customers within the store coverage area.
Clearly defines goals and objectives for SSC personnel to measure performance.
Provides leadership and direction in the pursuit of store objectives with employees.
Communicates and works closely with customers to maximize market penetration and margin potential.
Develops and implements strategic plans to accommodate corporate goals.
Advises customer on product selection, pricing and sales volume.
Analyzes and controls expenditures of SSC to conform to budgetary requirements.
Analyzes sales reports showing sales volume, profit loss (EVA) and margins.
Ensures prudent credit transactions and manages account collections.
Participates in the planning process by providing accurate, achievable sales forecasts.
Align achievements with corporate goals, standards, and objectives.
Communicates the safety program goals and expectations and ensures associates are properly trained.
Trains, leads and develops associates in various operational areas.
Cross trains on all areas of SSC operations; assists where necessary.
Recruits, hires and manages SSC staff associates.
Manages store metrics to ensure performance and meets audit expectation requirements.
Requirements
HS diploma and 5+ years relevant sales experience required
Bachelor’s degree in Business or related field and 1+ years of relevant sales experience.
4 years prior selling experience.
Prior customer service experience is a plus.
Minimum 2 years previous management experience.
Strong interpersonal skills, excellent written and verbal communication skills.
Analytical aptitude; time management and organizational skills.
Proven training, teamwork, and leadership skills.
Ability to 'multi-task.'
Demonstrated follow-up and follow-through skills.
Must be proficient in MS Word, Excel, and PowerPoint.
Must be Dal-Tile certified to operate powered industrial trucks.
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