Commercial Proposition Manager designing and positioning benefit - driven programmes to enhance employee engagement and satisfaction. Collaborating across teams to drive high adoption of reward solutions.
About the role
- Renewals Manager at ScalePad managing renewals, customer relationships, and retention strategies. Focused on driving customer success and growth in a fast-paced SaaS environment.
Responsibilities
- Manage Renewals Pipeline: Own and drive the renewals process for a portfolio of customers, ensuring timely and efficient contract renewals.
- Customer Relationship Management: Develop strong relationships with key stakeholders within customer organizations to ensure satisfaction, mitigate risks, and identify opportunities for upsell and cross-sell.
- Retention Strategy: Work closely with the Customer Success, Adoption Services, and Account Management teams to identify at-risk accounts and create tailored strategies to improve retention and reduce churn.
- Contract Negotiation: Collaborate with customers to negotiate renewal terms, pricing, and any necessary adjustments to contracts.
- Customer Advocacy: Act as a voice for the customer within the organization, ensuring that customer feedback is communicated to product and leadership teams for continuous improvement.
- Reporting & Analysis: Track and report on key metrics related to renewals, including renewal rates, revenue retention, and customer satisfaction. Provide insights to leadership on trends and potential risks.
- Cross-Functional Collaboration: Partner with Account Management, Customer Success, and Finance teams to ensure seamless renewal processes and timely execution of contracts.
- Onboarding & Training: Work with the Adoption Services team to ensure customers are fully onboarded, maximizing the value they get from the product to increase the likelihood of renewal.
Requirements
- 2+ years of experience in customer success, account management, or renewals within a B2B SaaS environment
- Proven track record of managing renewals and achieving high customer retention rates
- Strong communication, negotiation, and interpersonal skills
- Ability to work cross-functionally and collaborate with various teams (Account Management, Product, Support, Finance)
- Analytical mindset with the ability to interpret data and trends to inform decision-making
- Familiarity with CRM software (e.g., Salesforce, HubSpot) and Success Solutions (e.g. Gainsight)
- Detail-oriented, organized, and able to handle multiple priorities in a fast-paced environment
Benefits
- Employee Stock Ownership Plan (ESOP) and RRSP matching
- Structured mentorship with founders and senior leaders
- Annual professional development budget
- Monthly stipend for hybrid or remote work environment
- 100% employer-paid benefits
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Internship focusing on data management and reporting in Asset Management at Technique Solaire. Assisting with technical and economic tracking of renewable energy assets.
Software Service Manager helping customers gain value from Microsoft licenses. Analyze and optimize Microsoft 365 solutions while collaborating with sales for customer needs.
Public Policy Manager shaping the regulatory framework for micromobility in Sweden and Finland. Collaborating with stakeholders to ensure Voi’s position as a preferred partner.
Public Affairs Manager at PLUS Communications developing and executing communications plans, managing projects and producing key written materials across various accounts.
Senior Change Manager leading cultural uplift in a fast - growing ethical investment firm. Designing people - centred change strategies while collaborating with executives and teams.
Regional Manager responsible for implementing operational plans and strategies for CAREERS organization. Leading regional operations and developing relationships with stakeholders in a hybrid work environment.
Manager leading financial advisory projects at PwC, collaborating with teams to provide insights and recommendations on financial performance.
Technischer Einkäufer managing procurement and supplier relations in a dynamic environment. Engaging with an international team and contributing to strategic purchasing processes.
Firmware Manager leading and developing the firmware/HW interface for NVIDIA's Switch products. Managing a team to solve technical challenges and innovate in networking technology.