Regional Director of HVAC Operations responsible for leading service business growth and maintaining core values in multiple offices. Ensuring compliance, maximum profitability, and strategic growth in the region.
About the role
- Sales Center Operations Manager overseeing operations and personnel at Dal-Tile. Responsible for achieving business objectives and developing key customer relationships in a store environment.
Responsibilities
- Achieves revenue, budget and other business objectives for each fiscal year
- Develops business relationships with key customers within the store coverage area
- Clearly defines goals and objectives for SSC personnel to measure performance and communicate these objectives to the staff on a regular basis
- Provides leadership and direction in the pursuit of store objectives with employees
- Communicates and works closely with customers to maximize market penetration and margin potential
- Develops and implements strategic plans to accommodate corporate goals
- Advises customer on product selection, pricing and sales volume and continues to build customer relations
- Analyzes and controls expenditures of SSC to conform to budgetary requirements
- Analyzes sales reports showing sales volume, profit loss (EVA) and margins utilizing the on Demand reporting process
- Ensures prudent credit transactions and manages account collections
- Participates in the planning process by providing accurate, achievable sales forecasts
- Align achievements with corporate goals, standards, and objectives
- Communicates the safety program goals and expectations and ensures associates are properly trained in the Safety program
- Trains, leads and develops associates in areas of customer service, order management, purchasing, warehouse duties, office administration, truck management, and system processes
- Cross trains on all areas of SSC operations; customer service, warehouse, and office administration duties
- Recruits, hires and manages SSC staff associates
- Manages store metrics to ensure performance
- Maintains store KPIs to meet audit expectation requirements
- Ensures compliance with Human Resource policies including hiring, firing, performance management, and DOT compliance
Requirements
- HS diploma and 5+ years relevant sales experience required OR Bachelor's degree in Business or related field and 1+ years of relevant sales experience
- Minimum 2 years previous management experience
- Strong interpersonal skills, excellent written and verbal communication skills
- Proven training, teamwork, and leadership skills
- Ability to multi-task
- Must be proficient in MS Word, Excel, and PowerPoint
- Must be Dal-Tile certified to operate powered industrial trucks
Benefits
- Company Match on 401k
- Employee Purchase Discount
- Tuition Reimbursement
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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