Manager of Operations overseeing gas distribution services at Summit Utilities in Fort Smith, AR. Ensuring efficient and safe operations in accordance with regulations and company policies.
About the role
- Regional Director of HVAC Operations responsible for leading service business growth and maintaining core values in multiple offices. Ensuring compliance, maximum profitability, and strategic growth in the region.
Responsibilities
- Makes safety the number one priority in the business unit.
- Develops and implements an execution plan to maximize overall business objectives, and ensure maximum profitability.
- Manages the Service team to maintain, embrace and enforce the Company Core Values and to lead by example.
- Communicates with others to identify, manage and share overall best practices and company resources.
- Hiring and disciplinary duties.
- Meets or exceeds growth goals.
- Provides key leadership direction for operations within the Service business unit to ensure a cohesive team.
- Coordinates efforts of the overall team.
- Creates and manages Key Performance Indicators.
- Determines improper growth strategies within each office (e.g. new locations, vertical markets, service offerings), Implement growth strategies.
- Evaluates performance of each office relative to customer satisfaction and provide leadership for performance enhancement and proactive resolution of issues.
- Allocates resources as needed to ensure business unit and project team commitments to customers are met.
- Manages personnel priorities relating to technical ability and staffing levels to gain greater efficiencies to improve customer satisfaction and reduce cost.
- Working with managers to coordinate hiring of local staff, conducting performance reviews, recommending salary changes and resolving internal personnel issues.
- Ensures compliance with state, local, and federal legal requirements and operate the business with the highest level of ethics.
- Ensures the quality of work to corporate standards and project requirements.
- Meets or exceeds all financial budgets and goals, including reviewing all set-ups, monitoring all pricing, and reviewing cost data with the team(s).
Requirements
- Minimum of 10 years successful and verifiable experience.
- Must have experience in managing at least $15-20MM in Service business.
- Must have knowledge of MEP systems.
- Must be equally passionate about providing services and promoting safety on the job, and have the knowledge and ability to enforce safety policies within the department.
- Must understand the company's policies and procedure, create solutions, offer guidance and generally manage the Business Units with minimal strategic guidance from executives.
- Ability to manage profit and losses as well as reporting on quarterly and monthly projections.
- Ability to create a reliable budget as part of a professional business unit budget plan.
- Effective verbal and written communication skills.
- Detail-oriented and willing to tackle various ongoing projects in a fast-paced environment.
- Versed in the industry and the Company's competitors.
- Ability to multitask and perform duties outside of the scope of work when necessary.
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