Pflegefachkraft providing basic and treatment care for residents in a secured dementia area. Implementing care standards and supporting daily activities in the community.
About the role
- IT Project & Problem Specialist managing SOX compliance while resolving IT incidents and problems. Overseeing project delivery and conducting audits for operational efficiency in South Africa.
Responsibilities
- To manage projects, resolve incidents and problems, and ensure compliance with SOX requirements.
- Identify, document, and investigate incidents and problems from both business and IT perspectives.
- Diagnose root causes and coordinate technical teams to implement fixes and workarounds.
- Analyze incident and problem data to identify trends and prevent recurrence.
- Maintain JIRA administration and ensure adherence to established processes.
- Communicate status updates to stakeholders and escalate critical issues when necessary.
- Participate in post-incident reviews and contribute to process improvements.
- Define project scope, objectives, and deliverables aligned with business goals.
- Develop and maintain project plans, schedules, and budgets.
- Ensure compliance with governance and quality standards.
- Manage change requests and maintain accurate documentation throughout the lifecycle.
Requirements
- Relevant NQF 6 qualifications (preferably in Business or Information Technology / Commerce) in related field OR Grade 12 (NQF4) and 5 years’ experience
- 3 years’ experience in IT problem management and troubleshooting within the Retail / Telecoms industry.
- Or 5 years’ experience in IT problem management and troubleshooting within the Retail / Telecoms industry.
- Professional Memberships in Relevant Industry
Benefits
- Ability to work extended /long hours as and when required
- Valid Drivers license
- Willing to travel
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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