Customer service representative managing customer inquiries and administrative tasks for a logistics company. Ensuring efficient processing of operations and enhancing service quality.
About the role
- Account Service Representative focused on increasing Dealer product sales and servicing customers with Dal-Tile products. Works with Regional Sales Management to enhance Dealer sales and profitability.
Responsibilities
- Increase Dealer product sales within assigned territory
- Improve existing business through current Dealers with a focus on the “Studio Direct” program and in line with Corporate and Regional objectives
- Develop new business within the territory
- Work with Regional Sales Management and Corporate Dealer Sales Management to enhance Dealer sales, product mix, and overall profitability
- Enters all call reports within Salesforce and maintains call cadence
- Services existing Studio Direct Dealers by making sales calls, developing business relationships, keeping them apprised of products, product promotions merchandising programs, and training dealer retail sales associates
- Prospects, secures and registers new Studio Direct Dealers
- Works with Studio Direct Dealers to specify Dal-Tile products on their residential new and remodel projects
- Maintains Studio Direct samples and merchandise to position our products as “go to” for the dealer retail sales associates
- Presents product knowledge seminars to Dealers during their regular sales meetings
- Reviews, monitors, and tracks product usage by Dealers and provides follow-up data to GSM
- Establishes working relationships with all dealer customers to ensure a complete working knowledge of their business practices and/or protocol and has a total working knowledge of all our marketing support materials and how they can best be utilized
- Communicates merchandising trends and competitive products and product-forecasting needs to GSM
- Performs all other assigned duties as required
Requirements
- High School Diploma required, no experience needed
- Must be able to lift to 50 lbs. repeatedly
- Must possess a valid driver’s license
- Self-motivated with the ability to work under little or no supervision
- Must possess proven interpersonal skills including influencing and negotiation skills
- Strong verbal, written communication, and presentation skills
- Must be able to exercise independent judgment and demonstrate solid time management and organizational skills
- Has proficient skills using Microsoft Office applications.
Benefits
- Company Match on 401k
- Employee Purchase Discount
- Tuition Reimbursement
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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