Customer service representative managing customer inquiries and administrative tasks for a logistics company. Ensuring efficient processing of operations and enhancing service quality.
Responsibilities
Handling customer inquiries
Receiving, monitoring and administratively processing customer orders
Preparing reports and statistics
Participating in and implementing process optimizations
Calculating and preparing quotes in coordination with the relevant departments
Coordinating affected interfaces
Requirements
Commercial vocational training (ideally with a focus on logistics services, freight forwarding, or trade)
Proficient use of MS Office programs (especially Excel and Outlook)
Strong customer and service orientation
Excellent communication skills
Very good German (C1) and good English (B2–C1)
Benefits
Personal development: We support your professional growth through training in relevant and other interesting topics
Flexible workplace: After completing onboarding, up to two days of remote work per week are possible
Vacation: 30 days of leave per year
Benefits for retirement and protection: Employer contribution to the company pension plan as well as company occupational disability insurance
Additional benefits: Employee discounts via Corporate Benefits, bicycle leasing through JobRad, Wellpass and Nilo Health, and employee parking
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