About the role

  • Assistant Manager at Dal-Tile, responsible for training and guiding a customer service team. Focused on driving product sales and developing key customer relationships.

Responsibilities

  • Identify training needs and provide coaching to employees in the areas of customer service, order management, purchasing, warehouse duties, office administration, truck management, and system processes.
  • May perform a variety of customer service, warehouse, and office administration duties as necessary.
  • Assist with developing business relationships with key customers within the store coverage area.
  • Advise customers on product selection, pricing and sales volume and continues to build customer relations.
  • Provide feedback to management regarding staff performance evaluations.
  • Responsible for the overall operations with regards to freight, shrink, margins and overtime.
  • Address and resolve operational issues, conflicts, and challenges that may arise within the team.
  • Ensure associates follow standard safety procedures to comply with corporate safety program standards.
  • May assume management responsibilities in the absence of the Manager.

Requirements

  • Bachelor’s degree in a related field or equivalent education and/or experience.
  • 6-8 years’ relevant experience or equivalent education and/or experience.
  • 1-3 years of management experience.
  • Requires specialized depth and/or breadth of expertise in own job discipline or field.
  • Excellent communication, problem solving, and organizational skills.
  • Proficient using Microsoft Office Suite products.

Benefits

  • Company Match on 401k
  • Employee Purchase Discount
  • Tuition Reimbursement

Job title

Assistant Manager, SSC

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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