Providing critical technical support for Honeywell's Aerospace products and resolving complex issues. Working in a hybrid capacity, reporting to the Field Service Manager in Phoenix, AZ.
About the role
- Senior Analyst providing technical support to end users at Marsh McLennan. Responsible for troubleshooting and resolving hardware and software issues in a hybrid work environment.
Responsibilities
- Provide technical support to end users physically or remotely
- Respond to incidents within SLA
- Build and configure computers
- Provide onsite support at TechStop
- Assist in the setup and operation of audio-visual hardware
- Document and maintain accurate records of support requests
Requirements
- Experience in providing technical support to end users
- Proficiency in troubleshooting hardware and software issues
- Excellent interpersonal, written, and oral communication skills
- Knowledge of audio-visual hardware and office telephony systems
- Familiarity with corporate Incident Management Systems
Benefits
- Hybrid work environment
- Flexible work arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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