Lead Director, Client Services responsible for strategic leadership and operational excellence in Rebate Operations at CVS Health. Overseeing client service efforts and team management to ensure satisfaction and compliance.
About the role
- Client Service Leader managing team in captive management solutions at Marsh. Leading client relationships and operational efficiency while promoting engagement and professional growth.
Responsibilities
- Lead a team of colleagues with a service focused mind set.
- Provide clients with strategic advice and innovative ideas for solving industry challenges.
- Negotiate fees and conduct management agreement discussions.
- Take a proactive approach to managing client relationships.
- Perform oversight of financial statement preparation, audits, actuarial evaluations and regulatory compliance.
- Coordinate timely and knowledgeable responses to inquiries and requests from clients.
- Drive operational efficiency, streamlining processes and optimizing resource allocation.
- Implement best practices and leverage optimal utilization of resources.
- Foster a positive and inclusive work environment.
Requirements
- Extensive and proven experience in captive management or similar roles.
- Ability to project manage and lead colleagues.
- Ability to understand and interpret insurance accounting financial statements.
- Strong analytical and critical thinking skills.
- Comfortable speaking with clients and board members.
- Strong work ethic with emphasis on responsiveness.
Benefits
- health and welfare benefits
- tuition assistance
- 401K savings and other retirement programs
- employee assistance programs
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