Onsite Customer Service Representative

Posted 21 hours ago

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About the role

  • Provide top-tier support via phone and email for warranty-related inquiries
  • Reviewing and processing customer requests with accuracy and efficiency
  • Scheduling field technicians for warranty repairs within your assigned region
  • Managing customer accounts and ensuring satisfaction through proactive communication
  • Handling payment transactions securely and professionally
  • Collaborating with internal teams—field service, sales, plant management, and engineering—to resolve issues
  • Prioritizing and expediting special requests to meet customer deadlines
  • Maintaining a positive and flexible attitude in a fast-paced environment
  • Performing clerical and administrative tasks as needed

Requirements

  • A high school diploma or equivalent (some college coursework preferred)
  • 1–2 years of experience in customer service, preferably in manufacturing or building materials
  • Experience in window sales or millwork is a strong plus
  • Excellent communication and multitasking skills
  • Strong attention to detail and organizational abilities
  • A collaborative mindset and ability to work across departments

Benefits

  • Three comprehensive Medical plan options
  • Prescription
  • Dental
  • Vision
  • Company Paid Life Insurance
  • Voluntary Life Insurance
  • Supplemental Hospital Indemnity, Critical Illness, and Accident Insurance
  • Company-paid Short-Term Disability
  • Company-paid Long-Term Disability
  • Paid time off (PTO), including Vacation, Personal, and paid Holidays
  • 401k retirement plan with company match
  • Employee Assistance Program
  • Teladoc
  • Legal Insurance
  • Identity Theft Protection
  • Pet Insurance
  • Team Member Discount Program
  • Tuition Reimbursement
  • Yearly Wellness Clinic

Job title

Customer Service Representative

Job type

Experience level

JuniorMid level

Salary

$24 per hour

Degree requirement

High School Diploma

Location requirements

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