Customer Care role enhancing client satisfaction and relationships for a rapidly scaling FinTech startup based in Lisbon. Collaborating with various teams and managing customer interactions via chat.
About the role
- Client Support Specialist providing user support and resolving customer inquiries. Join Ministry Brands, a leader in background screening services, in a hybrid working role based in Tampa or Tulsa.
Responsibilities
- Provide user support to improve the experience of customers and/or end-users of their assigned product.
- Provide timely responses to customer service inquiries via product ticket system, emails, LiveChat, and phone calls.
- Work with customers to identify and replicate errors and defects through a variety of communication means to ensure resolution.
- Collaborate with team members to provide resolutions to customer inquiries.
- Provide customer feedback to support management through regular team meetings to ensure management keeps a pulse on customer needs and attitudes for decision-making purposes.
- Identify recurring service requests found in your support specialty and offer knowledge base articles or other solutions to reduce ticket volume via deflection or overall elimination of the issue.
- Provide excellent customer service through a friendly yet empathetic tone, and proactive and timely responses to maintain high customer satisfaction scores.
Requirements
- Experience in customer service, support, or other customer-facing roles
- High school diploma or an equivalent combination of education and experience
- Proficient in Office 365 - Microsoft Word, Excel, PowerPoint, Outlook
- Demonstrated ability to learn and understand ticketing software applications
- Excellent verbal and written communication, organization, and follow up skills
- Clearly describe technical detail in emails and calls
- Discern appropriate resolution and escalation paths
- Ability to work effectively and accurately within a fast-paced, deadline-driven environment
Benefits
- Robust healthcare options – Options include a plan that is 100% covered by Ministry Brands for employee only coverage as well as a generous HSA contribution by the company. Employees have several healthcare options to choose from in order to find what works best for them.
- Flexible paid time off – There is no perfect, one size fits all balance between work and home. We provide flexible work schedules, PTO for vacation, and up to 80 hours of paid sick/safe leave. We also feature 11.5 days of fully paid holidays!
- Paid parental leave – Adding a new child to the family is a big adjustment! We provide the time and income to allow parents to adjust to their new normal in the healthiest way possible.
- Mental health support – Ministry Brands is a stigma free company with the National Alliance on Mental Illness. Associates are supported through an Employee Assistance Program which provides access to in-person or virtual counseling at no cost.
- Professional development reimbursement – Ministry Brands aims to support your professional development and empower you to drive your career by providing financial assistance to our associates seeking to further their education and career.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Care Advisor helping clients in Spain with HRIS software. Building knowledge and relationships while providing support and guidance.
Customer Experience Specialist managing customer relations and order processes in Riga. Delivering solutions for customer inquiries and collaborating across departments to enhance satisfaction.
Application Support Technician addressing software installation and troubleshooting for managed print services at Pacific Office Automation in Beaverton, OR.
Director, Customer Experience Strategy at S&P Global Energy driving cross - business alignment and innovating customer - centric strategies. Leading multi - year strategy for growth, retention, and client lifetime value.
Digital Customer Experience Product Owner managing integrated applications for AES's customer experience strategy, focusing on driving business results through technical implementation.
Customer Service Specialist at TD support 27 million customers' inquiries. Providing financial advice and solutions through exceptional service.
Lead the energy cost billing & customer service team at Smart Energy Link AG in Switzerland. Drive operational excellence and implement AI - driven solutions in a hybrid work environment.
Customer Care Representative providing outstanding service to customers by responding to inbound inquiries. Engaging with customers and utilizing software tools to resolve issues and provide accurate responses.
Customer Care Representative providing outstanding service to customers by addressing inquiries and requests. Engaging with customers to assess needs and make sales recommendations.