Customer Success Manager enhancing customer success using Elliptic blockchain analytics solutions. Onboarding clients and driving satisfaction in the APAC region with a focus on account retention and upsell targets.
About the role
- Junior Customer Success Analyst at Midas Solutions managing client relationships and ensuring satisfaction. Promoting product adoption and strategic engagement with clients in Brazil.
Responsibilities
- Manage a portfolio of clients, monitor their journey, and foster engagement.
- Proactively identify and resolve challenges to ensure customer satisfaction and success.
- Develop and implement product adoption and engagement strategies based on customer needs.
- Drive upsell and cross-sell opportunities by presenting additional solutions that meet customer needs.
- Monitor customer health metrics (NPS, churn, product usage, etc.) and implement action plans for improvement.
- Collaborate with internal teams (sales, marketing, product, and support) to align expectations and deliver an exceptional experience.
- Participate in regular meetings with clients to review metrics, share insights, and identify new opportunities.
- Contribute to the development of playbooks, processes, and customer success best practices.
Requirements
- Previous experience in Customer Success, Customer Service, Sales, or related areas.
- Strong communication and negotiation skills.
- Ability to build and manage relationships with customers across different organizational levels.
- Experience using CRM and/or Customer Success platforms is a plus.
- Strategic mindset and results-oriented approach.
Benefits
- Salary advance
- Health insurance
- Childcare assistance
- Education assistance
- Parking
- On-site workplace exercise
- Profit-sharing (PLR)
- On-site cafeteria
- Life insurance
- Meal allowance
- Transportation allowance
- Pharmacy discount program
- TotalPass (fitness/wellness benefit)
- Therapeutic support
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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