Marketing Manager for DACH region at Menicon. Planning and executing marketing campaigns for Key Account customers in Germany, Austria, and Switzerland.
About the role
- Operador de telemarketing atuando no atendimento ao cliente na rede de bares MEU BHAR em Belo Horizonte. Responsável por reservas, fidelização e atendimento via diversos canais.
Responsibilities
- Responsible for handling all customer requests for table reservations and birthday parties.
- Responsible for managing customer data and administering the bar's loyalty and discount program, FIDELIZE, including applying points.
- Provide attentive, high-quality service to all customers, resolve reservation-related issues and escalate to management when necessary.
- Conduct customer service via phone, WhatsApp and social media with courtesy and respect.
- Maintain and operate the FIDELIZE system to process customer points, including creating initiatives to inform customers about points available for use at the bar.
- Develop customer retention initiatives, such as compiling birthday lists to invite customers to celebrate on-site.
- Create marketing actions and campaigns and publish them on social media.
Requirements
- Higher education in Social Media or Marketing completed or in progress preferred.
- Experience driving engagement on social media and executing marketing initiatives.
- Enjoy working in a team.
- Availability to work varying hours and immediate start.
- Own vehicle preferred.
- Familiarity with creating marketing materials or using Canva is desirable.
Benefits
- CAJU card (mobility voucher).
- Meals provided on site.
- Performance-based rewards/bonuses.
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