Inside Sales Specialist engaging customers and driving sales opportunities for Metrohm USA. Collaborating with Sales and Marketing teams to enhance customer experience.
About the role
- Inside Sales Supervisor leading and developing sales team at Metrohm USA for revenue growth and customer engagement. Driving performance goals and enhancing team efficiency in a collaborative environment.
Responsibilities
- Supervise, coach, and mentor Inside Sales Specialists to achieve individual and team performance goals
- Assign daily tasks, monitor progress, and ensure timely completion of responsibilities
- Conduct regular team meetings and one-on-one development sessions
- Provide performance feedback, manage evaluations, and address performance issues when needed
- Oversee qualification of inbound marketing leads and customer web inquiries
- Ensure accurate routing of qualified opportunities to appropriate sales personnel
- Support the team in identifying additional customer needs and expanding product/service opportunities
- Analyze sales metrics to identify strengths, trends, and opportunities for improvement
- Ensure accurate and timely CRM data entry, tracking, and documentation
- Implement best practices for CRM usage and sales process optimization
- Collaborate with Marketing and Field Sales to align campaign strategies and improve lead conversion
- Identify and implement process improvements to enhance team efficiency and effectiveness
- Promote a customer-first mindset within the Inside Sales team
- Resolve escalated customer concerns and ensure consistent, high-quality service
- Prepare and present reports on team performance, pipeline health, and key sales metrics
- Ensure adherence to company policies, procedures, and compliance standards
Requirements
- Bachelor’s degree in chemistry or related field preferred
- Minimum three (3) years of industry-related sales experience, including at least one (1) year in a supervisory or lead role, or an equivalent combination of education and experience
- Demonstrated success in inside sales and team leadership
- Strong written and verbal communication skills
- CRM experience required
- Familiarity with analytical instrumentation is preferred
- Previous sales training (e.g., Miller Heiman – SPIN Selling) preferred
Benefits
- Comprehensive Benefits Package
- Medical, dental & vision coverage
- Company-paid life & disability insurance
- 401(k) with company match
- Tuition reimbursement
- Paid vacation, sick, personal & holiday time
- Growth-Oriented Culture & Training Opportunities
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