Signature Customer Success Supervisor managing a high volume of smaller customer accounts in Ontario, CA. Driving satisfaction and retention to enhance customer loyalty and growth.
About the role
- Customer Success Manager at Method responsible for maximizing customer value and building relationships. Collaborating with internal teams and advocating for customers to ensure their success.
Responsibilities
- You will become a trusted advisor to our customers, deeply understand their business and needs, and help them maximize the value they get from Method
- You will be the customer’s internal advocate, helping ensure an excellent Method experience, and gathering feedback to shape Method’s product roadmap
- You will be technically savvy enough to be able to help guide customers and respond to questions while also having a strong business sense to create opportunities to drive the economics of the business forward in a way that both companies succeed
- You will demonstrate initiative and provide genuine value to the customer, rather than simply responding to issues as they arise
Requirements
- 6+ years of experience in a client-facing role ideally in technology, investment banking, or consulting
- Exceptional project management and organizational skills, with a heightened focus on attention to detail, strong sense of urgency, proactivity, and independence
- Strong business sense and understanding of underlying drivers and strategy of our customer’s businesses
- Strong written communication as well as ability to grasp technical concepts
- Natural curiosity to stay up to date with new technologies and emerging Fintech trends
- A capability to work well with a wide range of people, both internally and externally
- Experience in FinTech
- Experience with API first companies
- Experience working in a start-up environment
- Knowledge of Linear, Slack, Google Sheets, and Retool
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