Hybrid Technical Support Engineer

at Mendix

• Job title: Technical Support Engineer
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: AWS, Azure, Cloud
• Location requirements: Hybrid, Rotterdam, Netherlands

About the role

• Technical Support Engineer engaging with customers to resolve cloud platform issues. Collaborating with R&D teams in Rotterdam while supporting customer success.

Responsibilities

• Take ownership of platform and product issues, working independently with customers to resolve platform and application development/deployment issues.
• Investigate, reproduce, and troubleshoot reported issues, identifying suitable solutions or root causes within our platform infrastructure and software;
• Use cloud monitoring tools to analyze application and infrastructure logs, and correlate various performance metrics to identify root causes;
• Manage all stakeholders by clearly communicating reported issues to the R&D team, Product Manager, and Customer Success Manager, ensuring effective cross-functional coordination;
• Work with minimal supervision, making independent decisions with discretion;
• Effectively manage your time, prioritizing daily tasks based on the severity of the problem and its business impact on the customer;
• Set and maintain customer expectations by adhering to Service Level Agreements and prioritizing reported incidents;

Requirements

• You are a high-energy professional who loves engaging with customers to solve their challenges;
• Hold a B.S. in Information Systems, Engineering, Computer Science, or equivalent;
• Have excellent communication skills, both written and verbal, in English.
• Are passionate about technology have an interest in cloud infrastructure and strong problem-solving and analytical skills;
• Are well-organized, flexible, and able to keep track of your tasks;
• Have an understanding of and interest in programming languages, integration, relational databases, and/or cloud technologies (e.g., AWS, Azure);
• Have experience in a customer-facing technical support or consultancy role, or other relevant work experience (preferred);
• Can join us at our amazing Rotterdam office at least 2 days a week;

Benefits

• Does This Sound Like You?
• If so, we'd love to hear from you! Share your CV and apply today to join our dynamic team at Mendix.
• If you see a job description and think, “I’d be perfect for that” but your experience doesn’t align perfectly with the qualifications – don’t let that hold you back. We’re always eager to hire talented, passionate candidates – so give it a try and apply.
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