Hybrid IT Support Engineer

at Forterro

• Job title: IT Support Engineer
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Tech skills: Azure, Cloud
• Location requirements: Hybrid, Rivas Vaciamadrid, Spain

About the role

• IT Support Engineer responsible for managing user support and training on systems. Working in a hybrid setting with an international team at Forterro.

Responsibilities

• Provide **IT support to users** both on-site and remotely for all technical issues
• Conduct **user training** on current and newly implemented applications, systems, and services
• Ensure **data confidentiality** and maintain **system security** standards
• **Test and evaluate** new hardware, software, services, and systems
• Support the **rollout of new applications and services** across the Forterro Group
• Administer **Windows-based environments**
• Install and configure **computer hardware, operating systems, and applications**
• **Monitor and maintain** computer systems, including servers and workstations
• Diagnose and resolve **hardware and software issues**
• Replace and upgrade **computer components** as needed
• Administer **Azure and on-premises Active Directory**
• Manage **cloud-based applications** (e.g., Office 365, ticketing systems, Atlassian tools)
• Perform **network and systems monitoring**
• Create and maintain **procedural documentation** and generate relevant reports
• Propose **system improvements and innovative solutions**
• Support business operations, including **budget proposals, cost allocation, control, and reporting**

Requirements

• **Minimum 3 years of experience** in a similar role, managing large international IT systems and providing user support
• **Strong expertise** in computer systems, including software, hardware, devices, and emerging technologies
• **In-depth knowledge** of Windows system technologies
• **Eagerness to learn**, with a commitment to mastering selected solutions and technologies
• **Proactive mindset**, with a focus on task ownership, proposing innovative solutions, and improving existing systems
• **Genuine curiosity** and enthusiasm for exploring new IT systems and infrastructure solutions
• **Familiarity with Cloud technologies** (considered an advantage)
• **Customer-oriented approach**, with a strong focus on internal client satisfaction
• **Fluent in English**, both written and spoken
• **Strong analytical skills**, with the ability to assess complex problems and deliver effective solutions

Benefits

• A **stable position** within a well-established international organization
• An **attractive remuneration package**
• Opportunities to work with the **latest technologies**
• **Challenging and rewarding projects** that support your personal and professional development
• Access to **internal and external training programs** tailored to your growth