Application Support Analyst focused on analyzing reports and managing service requests related to data governance in Makati City. Involving collaboration with stakeholders for data issue resolution.
Responsibilities
Analyze and interpret reports generated from BigID and similar data discovery/governance tools
Identify data issues (e.g., sensitive data exposure, classification gaps) and prepare actionable insights
Log, manage, and track tickets in ITSM tools (e.g., ServiceNow) for remediation by client teams
Prioritize incidents and requests based on severity and business impact
Monitor and follow up on open tickets to ensure timely resolution
Support operational workflows related to data governance and compliance
Work with structured and semi-structured datasets to validate and analyze findings
Collaborate with internal and client stakeholders to ensure proper handling of sensitive data
Maintain documentation and reporting for ongoing support activities
Requirements
Around 4 years of experience in Application Support, IT Operations, or Data Analysis roles
Strong analytical and problem-solving skills
Experience with ITSM tools (e.g., ServiceNow), including ticket logging, prioritization, and tracking
Advanced Microsoft Excel skills (formulas, pivot tables, basic macros)
Experience working with BI/reporting tools or analyzing data outputs from ETL processes
Understanding of:
- Data sensitivity and classification
- PCI (Payment Card Industry) and PII (Personally Identifiable Information)
- Structured and semi-structured data formats
Proactive mindset with strong attention to detail.
IT Support Analyst at Verithus providing user support and monitoring systems for compliance with LGPD. Responsible for identifying issues and proposing solutions.
Technical support role for Kienzle Automotive, addressing hardware and software issues in vehicle technology. Involves customer support, training, and process improvement.
Technical Support Engineer engaging with customers to resolve cloud platform issues. Collaborating with R&D teams in Rotterdam while supporting customer success.
Technical Support & Installation Engineer specializing in installation and technical support for lift technology. Working with Syntium products and providing customer assistance across the UK.
Engineer providing advanced support for video distribution platforms at Consort Group. Responsible for operational conditions and technical support in audiovisual environment.
T2 Support Engineer managing complex technical cases for a global security company in EMEA. Collaborating with teams to resolve issues and maintain customer satisfaction.
Senior Customer Support Engineer focusing on delivering post - sales support for Incorta's business intelligence platform. Resolving technical inquiries and assisting Support engineers in troubleshooting complex issues.
Senior Software Support Engineer leading resolutions for software, hardware, and network issues at CELUM. Fostering collaboration and continuous improvement within support and operations teams.