Hybrid Application Support Analyst

Posted 14 hours ago

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About the role

  • Application Support Analyst focused on analyzing reports and managing service requests related to data governance in Makati City. Involving collaboration with stakeholders for data issue resolution.

Responsibilities

  • Analyze and interpret reports generated from BigID and similar data discovery/governance tools
  • Identify data issues (e.g., sensitive data exposure, classification gaps) and prepare actionable insights
  • Log, manage, and track tickets in ITSM tools (e.g., ServiceNow) for remediation by client teams
  • Prioritize incidents and requests based on severity and business impact
  • Monitor and follow up on open tickets to ensure timely resolution
  • Support operational workflows related to data governance and compliance
  • Work with structured and semi-structured datasets to validate and analyze findings
  • Collaborate with internal and client stakeholders to ensure proper handling of sensitive data
  • Maintain documentation and reporting for ongoing support activities

Requirements

  • Around 4 years of experience in Application Support, IT Operations, or Data Analysis roles
  • Strong analytical and problem-solving skills
  • Experience with ITSM tools (e.g., ServiceNow), including ticket logging, prioritization, and tracking
  • Advanced Microsoft Excel skills (formulas, pivot tables, basic macros)
  • Experience working with BI/reporting tools or analyzing data outputs from ETL processes
  • Understanding of:
  • - Data sensitivity and classification
  • - PCI (Payment Card Industry) and PII (Personally Identifiable Information)
  • - Structured and semi-structured data formats
  • Proactive mindset with strong attention to detail.

Job title

Application Support Analyst

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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