Hybrid IT Support Analyst

at Multiverse

• Job title: IT Support Analyst
• Job type: Full Time
• Experience level: Junior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: Cloud
• Location requirements: Hybrid, London, United Kingdom

About the role

• IT Support Analyst providing strategic IT support for nearly 1000 employees at Multiverse. Collaborating on IT projects and enhancing employee experience through process improvements.

Responsibilities

• Provide strategic IT support to 1000 internal employees, focusing on complex escalated issues
• Collaborate on IT infrastructure projects, system implementations, and technology rollouts
• Participate in process improvement initiatives that enhance employee experience
• Research and evaluate new technologies for enterprise-scale deployment
• Shadow senior team members to develop advanced skills in automation and system administration
• Maintain and improve IT documentation, procedures, and knowledge base
• Develop user training materials and conduct education sessions
• Work with departments across the business on technology requirements

Requirements

• 1-2 years IT support experience
• Strong Windows/Mac knowledge
• Excellent problem-solving skills
• Customer service approach
• Eagerness to learn & develop
• Strong understanding of generative AI tools & AI automation
• IT degree or equivalent (Preferred)
• Cloud services experience (Google Workspace, Office 365) (Preferred)
• Basic scripting knowledge (Preferred)
• IT certifications (Preferred)
• Exposure to strategic projects across cross-functional teams (Preferred)
• Ability to demonstrate impact in building strong process improvements that had value with scale and efficiency (using automation and tech tools) (Preferred)

Benefits

• Time off - 27 days holiday, plus 5 additional days off: 1 life event day, 2 volunteer days, 2 company-wide wellbeing days (M-Powered Weekend) and 8 bank holidays per year
• Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Wellhub and access to Spill - all in one mental health support
• Hybrid work offering - for most roles we collaborate in the office three days per week with the exception of Coaches and Instructors who collaborate in the office once a month
• Work-from-anywhere scheme - you'll have the opportunity to work from anywhere, up to 10 days per year
• Space to connect: Beyond the desk, we make time for weekly catch-ups, seasonal celebrations, and have a kitchen that’s always stocked!