IT Customer Support Analyst providing technical support and solutions for desktop applications in Las Vegas. Engaging with employees and users for effective IT service delivery and problem resolution.
About the role
- Senior Customer Support Engineer focusing on delivering post-sales support for Incorta's business intelligence platform. Resolving technical inquiries and assisting Support engineers in troubleshooting complex issues.
Responsibilities
- Deliver post-sales support and solutions to the Incorta customer base
- Resolve post-sales non-technical customer inquiries via phone and electronic means
- Address technical questions regarding the use of and troubleshooting of Electronic Support Services
- Assist the Support engineers in troubleshooting complex and technically challenging issues
- Enrich both the internal and customer knowledge Base and user community
- Provide an outstanding experience for customers and team members
- Drive continuous improvement
- Help others reach their potential
Requirements
- B.SC of Computer Engineering, Computer Science.
- 8 years of total technical experience and 3-5 years of customer support experience
- 2+ years of work experience supporting analytics and BI software products
- Excellent analytical and troubleshooting skills
- Strong Experience in setting up (including clusters) and troubleshooting: Linux, Tomcat, Web logic, Zookeeper, Spark, Hilex, and Kafka
- Good Experience in Python Knowledge in RDBMS, DB modeling, and SQL
Benefits
- Equal employment opportunities
- Prohibits discrimination and harassment of any type
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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