Technical Support & Installation Engineer specializing in installation and technical support for lift technology. Working with Syntium products and providing customer assistance across the UK.
About the role
- Engineer providing advanced support for video distribution platforms at Consort Group. Responsible for operational conditions and technical support in audiovisual environment.
Responsibilities
- You will be responsible for maintaining operational readiness and providing advanced support for video distribution platforms.
- Participate in the evolution of distribution platforms (OTT, headend, streaming).
- Contribute to the integration of new video processing and delivery solutions.
- Take part in projects related to cloud environments, particularly on AWS.
- Support the implementation and improvement of monitoring and supervision tools.
- Provide level 2/3 technical support for distribution platforms.
- Monitor video streams and ensure broadcast quality.
- Diagnose and resolve incidents related to distribution chains.
- Address issues related to transcoding, streaming and networking.
- Collaborate with engineering, operations teams and technical partners.
- Track incidents and contribute to the continuous improvement of the platforms.
Requirements
- You hold a post-secondary diploma (BTS) to Bachelor's level (BTS, professional Bachelor's degree or equivalent).
- You have initial experience in technical support within a broadcast/audiovisual or IT environment, ideally focused on distribution or streaming.
- Video distribution technologies: OTT, streaming, transcoding, MPEG-TS.
- Networks and infrastructure: IP, multicast, broadcast delivery protocols.
- Cloud: familiarity with AWS environments.
- Tools and environments: monitoring, supervision, IT systems.
- Methodologies: technical support, incident management, operations.
Benefits
- A thoughtful, people-centered onboarding.
- Close managerial proximity and support.
- Continuous access to training.
- Concrete commitments: inclusion, equality, solidarity.
- A comprehensive HR package: health insurance, meal card, works council (CSE), supplementary insurance.
- A culture of feedback and meaningful projects.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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