UX Content Designer at Trainline providing in - product content for travellers and collaborating with a multi - disciplinary UX team to enhance user experiences.
About the role
- Content Engineering Team Lead at Meltwater managing a team of Content Engineers. Overseeing quality delivery and providing hands-on guidance in a hybrid work environment.
Responsibilities
- Lead, mentor, and manage a team of approximately 10 Content Engineers, ensuring high-quality delivery, performance consistency, and ongoing skill development.
- Own and execute regular audits of Content Engineer work, including crawler configurations, XPath/Regex accuracy, data quality, and content coverage.
- Actively support hiring, onboarding, and training of new team members in alignment with Meltwater standards and culture.
- Conduct continuous performance assessments, providing clear feedback, coaching, and development plans.
- Serve as the primary technical escalation point for complex crawling, extraction, and data-quality issues.
- Provide hands-on guidance in advanced problem-solving, including website analysis, source inspection, and debugging extraction logic.
- Collaborate with Engineering, Product, and QA teams to share audit insights and production learnings, contributing to tooling and process improvements.
- Oversee resolution of escalated, customer-impacting issues with a focus on accuracy, timeliness, and customer satisfaction.
- Analyze team metrics, audit results, and operational trends to drive improvements in efficiency, quality, and reliability.
- Foster a high-trust, inclusive team environment that encourages ownership, accountability, and knowledge sharing.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Proven experience managing and mentoring teams of 10 or more members.
- Strong written and verbal communication skills in English, with the ability to explain technical concepts clearly.
- Strong hands-on knowledge of HTML, CSS, and DOM structures.
- Solid understanding of XPath and Regular Expressions, including auditing and validating complex extraction logic.
- Working knowledge of HTTP concepts such as status codes, redirects, authentication, and headers.
- Practical experience using SQL for data validation, analysis, and troubleshooting.
- Familiarity with JavaScript and dynamic content behavior.
- Strong analytical skills, attention to detail, and ownership of quality outcomes.
- Ability to adapt and perform effectively in a fast-paced, evolving technical environment.
Benefits
- Enjoy flexible paid time off options for enhanced work-life balance.
- Comprehensive health insurance tailored for you.
- Employee assistance programs cover mental health, legal, financial, wellness, and behavior areas to ensure your overall well-being.
- Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
- Energetic work environment with a hybrid work style, providing the balance you need.
- Benefit from our family leave program, which grows with your tenure at Meltwater.
- Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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